Refund & cancellation policy

1. Customer print jobs

A job can be cancelled from its status page while it is still awaiting payment. Cancelling deletes the uploaded files and no charge is made.

Once a job is queued, the shop has started work. If a print fails because of a printer fault, the shop may reprint at no charge or refund the amount at its discretion.

Refunds for printed jobs are handled by the tenant that collected the money. QRPrint does not hold customer payments and cannot reverse a cash or UPI transaction made to a shop.

2. Wrong file or wrong options

The customer is responsible for checking the preview, page count, paper size, colour and copies before paying. A job printed exactly as ordered is not refundable for a change of mind.

If the output differs from the options recorded on the job, raise it with the shop with the job code. The job record shows exactly what was requested.

3. Plan refunds for tenants

A new paid plan can be refunded in full within 7 days of purchase if the workspace has not processed more than 20 print jobs.

After that window, plan fees are non-refundable for the remainder of the term, except where the platform materially fails to provide the service.

Lifetime plans are refundable within 7 days of purchase under the same usage condition. After 7 days they are non-refundable.

• Duplicate or accidental plan purchases are refunded in full.
• A plan upgraded mid-term is charged the new plan price; the unused portion of the old plan is not automatically credited unless agreed in writing.
• Refunds are returned to the original payment method within 5–7 working days of approval.

4. Suspension and expiry

If a plan expires, new jobs pause but nothing is deleted. Renewing restores the queue immediately. No refund is given for the unused part of an expired term.

If we suspend a tenant for a terms violation, plan fees are not refunded.

5. How to request

Send the workspace name, the payment reference and the reason to the support address on the contact page. We reply within one working day and process approved refunds within a week.